We understand that circumstances may arise where clients need to cancel their projects. However, please note that cancellations made after the commencement of work may be subject to a cancellation fee. The amount of this fee will depend on the stage of the project and the work completed up to that point. We will strive to handle cancellations with fairness and understanding, and any applicable fees will be outlined in our initial agreement.

Our logo design packages include up to three rounds of revisions, while our website design packages include up to six rounds of revisions. We strive to ensure that our clients are satisfied with the final product and offer these revision rounds to accommodate feedback and adjustments. Additional revisions beyond the included rounds will be billed at an hourly rate of $95/hour, with a minimum charge of one hour. We appreciate your understanding and collaboration throughout the design process.

To maintain efficiency and fairness in our business operations, a late fee of 10% will be applied to all payments that are past due. We kindly ask our clients to ensure timely payment to avoid any inconvenience or additional charges. Thank you for your understanding and cooperation.

Our goal is to provide high-quality services and deliverables that meet or exceed our clients' expectations. If you are dissatisfied with our services for any reason, please contact us to discuss your concerns. Refunds may be issued on a case-by-case basis, and any applicable conditions or fees will be outlined in our initial agreement. Please note that refunds are subject to approval and may not be applicable in all circumstances.

We retain all rights to any original work, designs, or deliverables created as part of our services, unless otherwise agreed upon in writing. Upon full payment, clients are granted a non-exclusive license to use the final deliverables for their intended purpose. Any unauthorized use, reproduction, or distribution of our work is strictly prohibited and may result in legal action.

In the event of a dispute or disagreement between us and our clients, we are committed to resolving the issue in a fair and timely manner. We encourage open communication and dialogue to address concerns and find mutually acceptable solutions. If a resolution cannot be reached through direct communication, we may engage in alternative dispute resolution methods, such as mediation or arbitration, to resolve the issue. Our goal is to find a resolution that satisfies both parties and preserves our professional relationship.

Our agreements with clients are governed by the laws of the Commonwealth of Virginia. Any disputes arising from or related to our services or agreements will be subject to the exclusive jurisdiction of the courts in the Commonwealth of Virginia. By engaging with our services, you consent to the exclusive jurisdiction and venue of these courts for any disputes or legal proceedings.

We reserve the right to update or modify our policies at any time without prior notice. Any changes to our policies will be effective immediately upon posting on our website. It is your responsibility to review our policies periodically for any updates or changes. Your continued use of our website or services after the posting of changes constitutes your acceptance of the revised policies. If you have any questions or concerns about our policies, please contact us for clarification.